Posts by Susan Blakesley Designs

Graphic Overview:  Using graphics, color and text to engage and enhance recall This infographic combines graphics, color and text to clearly explain how to recognize and support someone experiencing anaphylaxis. It serves as a valuable job aid for the Rise course titled “Identifying and Providing Support to an Individual Experiencing Anaphylaxis,” enhancing learners’ understanding and readiness…

Graphic Overview: Enhancing Accessibility with Color Blocking This graphic utilizes color blocking to present information in an easily accessible manner. It complements the content from the Articulate Storyline 360 module titled “Pharmacy Efficiency: Improving Customer Wait Time” making key concepts visually engaging and straightforward for learners.

Graphic Overview:  Enhancing Design With Shapes This microlearning uses graphics and sample phrases to review the Three A’s Strategy:  Acknowledge, Align, and Assure, that is described in the Storyline e-Learning titled “Pharmacy Efficiency:  Improving Customer Wait Time”. 

Course Overview: Pharmacy Efficiency:   Improving Customer Wait Time  This course explores effective strategies that pharmacy staff can implement to minimize customer wait times. Through a continuous scenario, participants will learn how to identify and analyze the underlying issues, fostering collaboration among team members to implement targeted solutions that align with the business goal of enhancing…

Course Overview: Pharmacy Efficiency Improving Customer Wait Time This course focuses on practical strategies that pharmacy staff can implement to reduce customer wait times. Through an ongoing scenario, participants learn how to analyze common issues, collaborate as a team, and apply actionable solutions to support the overall business goal of improving customer service efficiency.

Course Overview: Identifying and Supporting A Customer Having A Severe Allergic Reaction (anaphylaxis)  [in a restarurant]  This course equips restaurant staff with essential skills to identify and support customers experiencing severe allergic reactions. Participants will learn to recognize symptoms, understand when to call 911, and familiarize themselves with the Maryland Good Samaritan Law. Additionally, the course…

Audience The primary learners of this traning include all new hires in the restaurant, the restaurant manager, kitchen staff, hosts/hostesses, bartenders, and wait staff. Business Problem Train all new hires to recognize the signs of a severe allergic reaction and how to support someone experiencing a severe allergic reaction or who is in anaphylactic shock.…

Course Overview: Pharmacy Efficiency: Improving Customer Wait Time Audience The primary learners of this training include all pharmacy staff members:  the pharmacy techs, pharmacists and pharmacy managers. Business Problem Identify ways to utilize pharmacy staff when the store becomes busy and develop a plan on how to mitigate wait time.  Currently, there is no formal…